Refund policy

At MAN VAULTRSA (Pty) Ltd (Registration Number: 2026/789092/07), we strive to ensure that every customer is completely satisfied with their purchase. If, however, you are not entirely happy with your order, or you have received a faulty or damaged product, please read our policy below for guidance on returns, refunds, and exchanges.

Return Notification and Process

To initiate a return, please contact us at manvaultrsa@gmail.com within 3 days of receiving your order.

· If the return involves a damaged, incorrect, or defective item, we may request photographs or video evidence to assess the issue before authorizing the return.

· Returns submitted after the 3-day window may by our discretion unfortunately not be processed.

· All return requests must be approved before sending any items back. Do not return products directly to the manufacturer — all returns must be handled through MAN VAULT.

Responsibility for Return Costs

· Change of Mind: If you wish to return an item simply because you no longer want it, you will be responsible for all return shipping costs.

· Damaged or Defective Items: If you received a faulty or damaged product, MAN VAULT will cover the cost of return shipping, provided the return request is made within 3 days of receipt.

· For change-of-mind returns, the original delivery costs are non-refundable.

Handling and Restocking Fee

For returns due to change of mind, a 20% handling and restocking fee will be deducted from the refund amount. This fee helps cover inspection, repackaging, and processing costs.

Conditions for Returns

To qualify for a return or refund, the following conditions must be met:

· For change-of-mind returns, the product must be unused, undamaged, and in its original packaging, with all accessories, manuals, and documentation included. If the product is already damaged when you unpack it, or has a manufacturing fault, take photos and contact MAN VAULT. These cases are handled under Damaged or Defective Goods below.

· Damage caused by the customer through misuse, installation, or modification is not covered. This is different from damage already present on arrival or a manufacturing fault.

· Products must be properly packaged for return shipping to prevent damage in transit. Items damaged due to poor packaging may not qualify for a refund.

· Personalized or custom-made products, including items with names, borders, engraving, hand tooling, or laser cutting, cannot be returned because you have changed your mind. If you discover a manufacturing fault, contact MAN VAULT within 3 days of delivery. Manufacturing faults are handled under Damaged or Defective Goods below.

Damaged or Defective Goods

If you receive an item that is defective, damaged, or not as described:

· We will first offer a replacement (subject to stock availability).

· If a replacement is not available, you may choose a full refund of the product price and the original delivery costs.

· All returned items will be inspected before a replacement or refund is issued.

Refund Processing

· Refunds will be processed within 14 business days after confirmation.

· Refunds will be issued to the original payment method used at checkout.

· For change-of-mind returns, the original delivery fee is non-refundable.

Order Modifications and Cancellations

We offer a 24-hour window to cancel or modify your order before it enters our fulfillment process. If your order has not yet been processed, please contact us at manvaultrsa@gmail.com or WhatsApp 0626708577 as soon as possible.

Non-Returnable and Excluded Items

Due to hygiene, safety, and legal considerations, certain items are not eligible for returns or refunds. These include:

· Personalized, custom-made, or special-order items cannot be returned because you have changed your mind. Manufacturing faults are handled under the defective-product process described in this policy.

· Pierced jewelry such as earrings

· Opened health, beauty, or personal care products

· Self-assembly furniture that has been partially or fully assembled

· Mattresses and bedding once packaging has been opened

Product-Specific Return Conditions

· Electronics: All accessories, manuals, and original packaging must be included. Customers must remove all personal data and reset devices to factory settings before return.

· MAN Baby Products: Must be returned in new, unused condition with all tags and packaging intact.

Refund Exclusions

For returns initiated due to change of mind:

· The original delivery fee is non-refundable.

· A 20% handling/restocking fee will be deducted.

For change-of-mind returns, you pay MAN VAULT for the return courier service. MAN VAULT arranges the courier; you do not need to contact the supplier.

Shipping Considerations

MAN VAULT arranges the return courier. For change-of-mind returns, you pay MAN VAULT for the return courier service. You do not need to arrange a courier or contact the supplier directly. Delivery times for replacement items may vary based on location.